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Privacy Notice

This is our Privacy Notice to you about how we use and share your personal data. We are the Data Controller and our legal name is Hafod Renewable Energy Ltd.

We collect the personal data you provide us when you fill in the blanks in the website forms. 

We also collect personal data from you when you order online, from our cookies, when you call us, when you use our chat helpline, when you create an account, when you enter our surveys or competitions, when you email us for any reason.

We may also share your data with various manufacturers and consultants where required to give you the best possible product and service.

We use information such as answers to security questions to protect your login access.

To fulfil the contract we use your data to allocate you goods, manage and track your order, update you on progress, to order your Services from our supplier, generate delivery notes and invoices, process payments and administration generally. We may change what it is used for if the new use is similar or necessary.

We have to share your data with others so we can our introducers to help us provide the service, with our external payment processor so we can take payment for your order, process the order using the online shopping cart, confirm and manage your order by email.

It is in our legitimate interests to use and share your personal data to enforce our rights, manage our business, to sell the debt, to do our accounts, to identify other things you may like from us, interact with providers of services to us, to protect society, and protect your and our interests. We will pass it to businesses we sell all or part of our business to in the future.

The following is a list of the outside parties we use and share your data with:

  • NIBE UK
  • Daikin UK
  • Mitsubishi Electric
  • Nuenta
  • Go Geothermal
  • Bublshop
  • Freedom Heat Pumps
  • Travis Perkins
  • Thorncliffe Building Supplies
  • Secon Solar
  • Solen UK
  • Segen
  • Midsummer Energy
  • Waxman Energy
  • Westech Solar
  • Tesla Energy
  • GivEnergy
  • SolaX
  • Alpha ESS
  • Dragon Drilling 
  • SP Energy Networks
  • Western Power
  • GTC UK
  • Electricity North West
  • Solar Fitting Ltd
  • ECOlive Energy-Solutions Ltd
  • Cheshire Renewable Energy Ltd
  • The Solutions Factory
  • 3CX - Cloud Based VOIP System
  • Catalyst IT Support
  • Certification Bodies, ELECSA, NICEIC , MCS, HIES
  • Easy MCS Management Tool
  • Evergreen Toolkit Design Tool

We may also share your data with various manufacturers and consultants where required to give you the best possible product and service.

We combine the personal data given over the website with data we get from paper documents, data you provide over the telephone (including any text or other messages), any app you interact with, competition or other entries, information we obtain from the above pre-contract checks and searches, and other sources.

We monitor and may record telephone calls and online chat for training purposes, to monitor customer service, to record and prove the contract or other issue.

To deliver customer service to you we outsource services to the party identified in the list above.

We will keep your data for 7 years after the year you order it so we can comply with contract law issues, product liability issues, insurance issues, company law obligations, record keeping for accounting and tax audits. If there are any complaints or questions on product liability or insurance issues we will keep your data for 6 years after the matter is dealt with. We may hold onto data were there are legal reasons to retain it.

We may use some of your personal data for research or statistical analysis where there is a legitimate interest to do so.

We will anonymise it.

We may change what we use data for if for a similar purpose or necessary.

You have rights in relation to your data to ask to know what we process, access it, request correction if wrong or deletion, restrict or object to processing, request a copy is sent to another organisation, withdraw any consents and complain to the Information Commissioner. You can find out more by contacting us.

We have put in place appropriate security measures in relation to your data.

Please tick to show that you will permit us to market our goods and services to you by telephone [ ] text/MMS [ ] post [ ] and those of others we think you will like [ ] (click here for full list)

You can contact us by email at info@hafodrenewables.co.uk or telephone 01745 814369 or post Unit 5a, New Vision Business Park, St Asaph, LL17 0LP.

We will update our Privacy Notice occasionally and it will replace any prior version. The date of this notice is 13th September 2023.